Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Crystal Rivera

Crystal Rivera

December 31, 2024

5  out of  5
rating by Crystal Rivera
"Very helpful and professional, I've work with Ashley, Savannah, Jasmine and Amanda. All have been great! Mortgage, autos and personal items all insured. Thanks Ladies"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Candyce Jacobs

Candyce Jacobs

December 1, 2024

5  out of  5
rating by Candyce Jacobs
"Savannah was amazing at getting life insurance for myself and my family."
We responded:
"Thank you Candyce! Savannah is amazing at making sure she helps protect families!"
Profile photo of DEBRA CANDELARIA

DEBRA CANDELARIA

November 30, 2024

5  out of  5
rating by DEBRA CANDELARIA
"Excellent customer service"
We responded:
"Thank you Debra! We appreciate you taking the time to leave us a 5 star review!"
Profile photo of Elizabeth Lyon-Pino

Elizabeth Lyon-Pino

November 30, 2024

5  out of  5
rating by Elizabeth Lyon-Pino
"Ashley always goes above and beyond for my insurance needs. We get cars often and she is always there to make the insurance change happen."
We responded:
"Thank you so much Lisa for taking the time to leave a review! We are always here for your insurance needs!"
Profile photo of Cynthia Duran

Cynthia Duran

November 1, 2024

5  out of  5
rating by Cynthia Duran
"Ashley Duran is the best agent. Ashley and her team are always willing to help. They go the extra mile to help their customers."
We responded:
"Thank you Cynthia for taking the time to leave a review! We love helping your family every step of the way! "
Profile photo of Brooke Darnell

Brooke Darnell

November 1, 2024

5  out of  5
rating by Brooke Darnell
"Ashley and her team have incredible customer service! Highly recommend!"
We responded:
"Thank you Brooke! We appreciate you taking the time to leave a review! We love that we can protect your family even in another state! "
Profile photo of Kayla Castro

Kayla Castro

September 25, 2024

1  out of  5
rating by Kayla Castro
"Serious incompetence from staff. I had to request review of my life insurance policy 4 times after finding multiple mistakes to include incorrect spelling of my beneficiaries and dates of birth being mixed up repeatedly. After waiting almost a month for my new policy in the mail, I get a notice from State Farm that no change of beneficiary form was submitted and the policy increase wouldn’t take effect until I filled out this form and waited again for under-writing to approve it. State Farm was the one responsible for telling me which forms needed to be completed, and failed to be aware of their own companies documentation requirements. I’m always connected to a different representative in their office, which was disappointing considering I bought the insurance from Trish (apparently this is Ashley Durans mom), and she was the only competent person I ever seemed to have spoke with. Additionally, my insurance rates were insane and I recently switch to progressive and I’m literally paying half for the same coverage. I also switched to fidelity life insurance and I’m paying $10 more monthly for twice as much coverage than I had with State Farm. Summary: Just don’t use State Farm unless you like when people over charge and under-deliver."
We responded:
"Dear Kayla, Thank you for taking the time to leave your review and share your experience with us. We apologize for the inconvenience and frustration caused by the mistakes made regarding your life insurance policy. We understand how important it is for all details to be accurate, and we deeply regret the errors that occurred. We appreciate your feedback regarding the lack of consistency in connecting with different representatives. We strive to provide seamless customer service, and we apologize for any confusion caused by this. Regarding the issue with the change of beneficiary form, we apologize for the oversight on our part. We take full responsibility for this lapse in communication and understand the frustration it must have caused. We appreciate your loyalty to Trish, and we will make sure to pass on your compliments to her. We understand that her competence made a positive impact on your experience. Lastly, I would truly like to connect and see if there is anything we can do to help with what you have experienced. If you would like to speak with me directly, please let me know and I can call you. Sincerely, Ashley"
Profile photo of Joselin Rueda

Joselin Rueda

September 5, 2024

5  out of  5
rating by Joselin Rueda
"Jasmine and Amanda are lovely here. They are very pleasant and help you right away."
We responded:
"Joselin, thank you for taking the time to leave us a review! Jasmine and Amanda truly work hard to make sure you are taken care of and have peace of mind with your insurance! "
Profile photo of 새탕화성

새탕화성

August 27, 2024

5  out of  5
rating by 새탕화성
"Savannah helped me with my renters Insurance. She went through everything I needed to know and was very fast with setting it up. She was very helpful."
We responded:
"Thank you for taking the time to leave a review! Savannah does a great job explaining coverage. We appreciate you!"
Profile photo of Meghan Garcia

Meghan Garcia

August 23, 2024

5  out of  5
rating by Meghan Garcia
"Ashley Duran and her entire staff have been nothing but professional, friendly, and so incredibly helpful! I recommend Ashley to everyone who mentions they need insurance!! You won’t need to switch ever again!! Thank you Ashley!!!"
We responded:
"Thank you Meghan for taking the time to leave a review! We truly appreciate all the referrals and will happily make sure we cover all your insurance needs! "
Profile photo of Jackie Decker

Jackie Decker

August 10, 2024

5  out of  5
rating by Jackie Decker
"Ashley Durans State Farm Agency is a great place to go! Prices were better than any I found. Trish was so helpful explaining everything to me. Highly recommend this agency!"
We responded:
"Jackie, thank you for taking the time to leave a review! Trish does such a great job of explaining coverage and giving you that peace of mind with your insurance! We appreciate you!"
Profile photo of Desirae Lopez-Chavez

Desirae Lopez-Chavez

April 22, 2024

5  out of  5
rating by Desirae Lopez-Chavez
"Trish, from Ashley Durans State Farm Agency is super resourceful and quick to respond. Trish has helped break down everything and helped with any other questions I have had. Super kind and helpful."
We responded:
"Trish is amazing and a huge asset to our team. I am so glad she helped you understand and break down your insurance. Thank you for being a valued customer!"