State Farm® Insurance Agent Ashley Duran
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cynthia Duran
November 1, 2024
5
out of
5
rating by Cynthia Duran
"Ashley Duran is the best agent. Ashley and her team are always willing to help. They go the extra mile to help their customers."
We responded:
"Thank you Cynthia for taking the time to leave a review! We love helping your family every step of the way! "
Destenee Alvarez
November 1, 2024
5
out of
5
rating by Destenee Alvarez
"The best agency by far! Thank you!!"
We responded:
"Thanks Destenee! We appreciate your business! "
Brooke Darnell
November 1, 2024
5
out of
5
rating by Brooke Darnell
"Ashley and her team have incredible customer service! Highly recommend!"
We responded:
"Thank you Brooke! We appreciate you taking the time to leave a review! We love that we can protect your family even in another state! "
Jaime Baca
October 2, 2024
5
out of
5
rating by Jaime Baca
"Ashley and Ian are great to work with!"
We responded:
" Thanks so much Jaime for taking the time to leave us a review! I agree, Ian is great to work with! We sure appreciate you!"
Louie Duran
October 1, 2024
5
out of
5
rating by Louie Duran
"Great service and always willing to help. My family has all of our insurance here. PS we love the painting on your windows every month!"
We responded:
"Thank you Louie for taking the time to leave us a review! We are happy to serve you and your family! Glad you all like the windows! We think it’s a fun way to represent our office."
Kayla Castro
September 25, 2024
1
out of
5
rating by Kayla Castro
"Serious incompetence from staff. I had to request review of my life insurance policy 4 times after finding multiple mistakes to include incorrect spelling of my beneficiaries and dates of birth being mixed up repeatedly. After waiting almost a month for my new policy in the mail, I get a notice from State Farm that no change of beneficiary form was submitted and the policy increase wouldn’t take effect until I filled out this form and waited again for under-writing to approve it. State Farm was the one responsible for telling me which forms needed to be completed, and failed to be aware of their own companies documentation requirements. I’m always connected to a different representative in their office, which was disappointing considering I bought the insurance from Trish (apparently this is Ashley Durans mom), and she was the only competent person I ever seemed to have spoke with. Additionally, my insurance rates were insane and I recently switch to progressive and I’m literally paying half for the same coverage. I also switched to fidelity life insurance and I’m paying $10 more monthly for twice as much coverage than I had with State Farm. Summary: Just don’t use State Farm unless you like when people over charge and under-deliver."
We responded:
"Dear Kayla, Thank you for taking the time to leave your review and share your experience with us. We apologize for the inconvenience and frustration caused by the mistakes made regarding your life insurance policy. We understand how important it is for all details to be accurate, and we deeply regret the errors that occurred. We appreciate your feedback regarding the lack of consistency in connecting with different representatives. We strive to provide seamless customer service, and we apologize for any confusion caused by this. Regarding the issue with the change of beneficiary form, we apologize for the oversight on our part. We take full responsibility for this lapse in communication and understand the frustration it must have caused. We appreciate your loyalty to Trish, and we will make sure to pass on your compliments to her. We understand that her competence made a positive impact on your experience. Lastly, I would truly like to connect and see if there is anything we can do to help with what you have experienced. If you would like to speak with me directly, please let me know and I can call you. Sincerely, Ashley"
Jason Griffey
September 24, 2024
5
out of
5
rating by Jason Griffey
"Great place for insurance and they treat you so nice."
We responded:
"Jason, thank you for the 5 star review! I have to agree it’s the greatest place for insurance! We are always here if you need us!"
Andrea Archibeque
September 24, 2024
5
out of
5
rating by Andrea Archibeque
"Ashley Duran and her team have been nothing but amazing! They helped my family select and begin life insurance coverage after we had our first son. Ashley visited with us and explained our options in detail. They’ve helped us along the way, adding on to our policies to include our other children as the years have passed. We appreciate them checking in on us every so often to review our coverage, going above and beyond every single time."
We responded:
"One of my favorite things is watching your family grow Andrea! Thank you for trusting us to protect you and your family and what matters most to you all! We look forward to continuing to provide you and your family with the service and peace of mind you deserve. "
Joselin Rueda
September 5, 2024
5
out of
5
rating by Joselin Rueda
"Jasmine and Amanda are lovely here. They are very pleasant and help you right away."
We responded:
"Joselin, thank you for taking the time to leave us a review! Jasmine and Amanda truly work hard to make sure you are taken care of and have peace of mind with your insurance! "
Crystal Chavez
August 29, 2024
1
out of
5
rating by Crystal Chavez
"Extremely nice ladies who work here. Very helpful and are saving me money now by switching over from Progressive. I have several policies with them including my business one! I highly recommend them. UPDATE: I have been with this office for a long time now. Got my bf to switch over to them as well from Progressive. They hired some new ppl especially the young guy and some other girl who's not the receptionist, well both are extremely RUDE and LAZY!! I was baffled as to how they treated us when we were trying to switch over our current policy to a new one bc we had purchased a new vehicle. The correct thing to do was for the owner to call us back and make things right. But Ashley didn't care. So I switched over to another office where we were treated way better!! Her loss. We had 6 policies in total and were going to add 2 more!"
We responded:
"Crystal, I am so sorry for the service that was provided. We never wanted you to feel this way and I truly apologize. Please give me a call if you can to talk about the situation. "
새탕화성
August 27, 2024
5
out of
5
rating by 새탕화성
"Savannah helped me with my renters Insurance. She went through everything I needed to know and was very fast with setting it up. She was very helpful."
We responded:
"Thank you for taking the time to leave a review! Savannah does a great job explaining coverage. We appreciate you!"
Emily Najera
August 24, 2024
5
out of
5
rating by Emily Najera
"Always great service. The ladies respond quickly and are always helpful! If your in the market for insurance, this you place!"
We responded:
"Thank you Emily! We sure appreciate you and love when we get to see your family. We will always take care of your insurance needs!"
Meghan Garcia
August 23, 2024
5
out of
5
rating by Meghan Garcia
"Ashley Duran and her entire staff have been nothing but professional, friendly, and so incredibly helpful! I recommend Ashley to everyone who mentions they need insurance!! You won’t need to switch ever again!! Thank you Ashley!!!"
We responded:
"Thank you Meghan for taking the time to leave a review! We truly appreciate all the referrals and will happily make sure we cover all your insurance needs! "
Dehlila Benavides
August 23, 2024
5
out of
5
rating by Dehlila Benavides
"Great prices for insurance and excellent customer service. They made sure everything on our policy works best for our family! Would highly recommend"
We responded:
"Thank you Dehlila for trusting us to protect your family! We sure appreciate you all! Have a great day!"
Jackie Decker
August 10, 2024
5
out of
5
rating by Jackie Decker
"Ashley Durans State Farm Agency is a great place to go! Prices were better than any I found. Trish was so helpful explaining everything to me. Highly recommend this agency!"
We responded:
"Jackie, thank you for taking the time to leave a review! Trish does such a great job of explaining coverage and giving you that peace of mind with your insurance! We appreciate you!"
Shadiin Garcia
May 31, 2024
5
out of
5
rating by Shadiin Garcia
"Ashley Duran at State Farm is extremely responsive, helpful, and professional! I highly recommend her!"
We responded:
"Thank you so much for taking the time to leave a 5 star review! Shadiin, we are always available to assist. Thanks for being the best part of our agency "
Desirae Lopez-Chavez
April 22, 2024
5
out of
5
rating by Desirae Lopez-Chavez
"Trish, from Ashley Durans State Farm Agency is super resourceful and quick to respond. Trish has helped break down everything and helped with any other questions I have had. Super kind and helpful."
We responded:
"Trish is amazing and a huge asset to our team. I am so glad she helped you understand and break down your insurance. Thank you for being a valued customer!"
Reyna Garcia
April 16, 2024
5
out of
5
rating by Reyna Garcia
"Amanda was awesome and patient to work with was able to get life insurance and currently working on auto insurance, I'm extremely happy with prices as well as customer service! Thank you!!"
We responded:
"Reyna, thank you for taking the time to leave us a review. Amanda is new to our team and she is doing amazing already! We strive to provide top of the line service and pride ourselves on making sure your family is protected with our life insurance policies we offer. Thank you for being the best part of our agency! "
Christopher Farrington
April 16, 2024
2
out of
5
rating by Christopher Farrington
"Initial experience was very good. I added home and my motorcycle to my policy. Recently upgraded my car to a 2022 same model. I called in advance to request a quote, so I'd know how much the newer model would cost me . The increase based that quote was reasonable. I bot the car, one month later my bank informs I need collision on my vehicle. I had collision on my previous car and I did not request any changes, what's more any insurance agent that doesn't understand the need to provide collision coverage on a vehicle with a lien on it should not be in this business. Now my policy is increased by $300/yr. That my friends is called bait and switch. Plus I drove for a month with no collision coverage and if I had been in a total collision I would owe my bank $16,000.00. This agency is fired."
We responded:
"Thank you for taking the time to share your feedback. We understand your concerns regarding the recent increase in your policy premium and the lack of collision coverage on your new vehicle. We'd like to clarify that what you experienced was not a bait and switch tactic, but rather an error during the issuing process. We apologize for the confusion and inconvenience caused by this oversight. When you contacted us to request for a quote for your upgraded car, we provided you with an estimate based on the information provided. However, due to an internal error, the collision coverage was not included when your policy was issued, resulting in a lower premium. We want to assure you that had you been in an accident during the period when collision coverage was inadvertently omitted, we would have honored the coverage as it was on the application when submitted. We understand the importance of having proper coverage, especially when there is a lien on the vehicle, and we apologize for any concern or worry this may have caused. We appreciate your feedback and will use it as an opportunity to improve our process and prevent similar issues from occurring in the future. If you have any further questions or concerns, please don't hesitate to reach out to our office. "
Teresa L
January 4, 2024
5
out of
5
rating by Teresa L
"Everyone there is super nice and helpful. Never actually worked with an agent before but this was a great experience. Saved so much $$ switching also!!"
We responded:
"Thanks so much Teresa! We are so happy to have you! If there’s ever anything you need, remember you can always reach us in our office! Thanks for being the best part of our agency!"
R Hudson
October 31, 2023
5
out of
5
rating by R Hudson
"Great service and saved a lot of money by “bundling with my home”. Thankful for Jasmine in explaining details and making the process of maintaining insurance policies effortless."
We responded:
"Thank you for taking the time to leave a review. Jasmine is great at making sure you get all the discounts you can qualify for, especially your home and auto! Thanks for being the best part of our agency "
jazmin villalobos
October 30, 2023
5
out of
5
rating by jazmin villalobos
"I have coverage with Ashley Duran State Farm. She and her team are extremely helpful and care about you and your insurance needs. I was looking to get vehicle insurance and one of the reasons were the competitive pricing and the excellent customer service. I also got life insurance, if anything happens to me, it is very important to me that my family doesn’t stress about the financial aspect of what is needed. I strongly recommend Ashley Duran State Farm to my family and friends."
We responded:
"Thank you so much Jazmin for taking the time to leave a review! We are so happy to provide competitive pricing while protecting your families needs! You took a big step by getting the coverage to protect what matters most to you. Thanks for being the best part of our agency!"
Patty Weathington
October 27, 2023
5
out of
5
rating by Patty Weathington
"The ladies in the office are very helpful and polite. Most of all easy to do business with. I hope I never have to change agents ever again."
We responded:
"Thank you so much Patty! We sure appreciate you taking the time to leave a review. We hope you never change agents either! We will be here for you as long as you need us!"
K G
September 28, 2023
5
out of
5
rating by K G
"After 12 years of being ripped off by Geico, I moved my home & auto over to State Farm through this agency. Everybody I’ve spoken to has been so kind, patient (I’ve asked a ton of questions) & helpful. Best part is, they were able to save me a ton of $ for better coverage!"
We responded:
"Thank you so much for the review! We are so happy to have been able to save you a ton of money and especially with better coverage! Send your friends and family our way!"
Dinae Ralston
September 2, 2023
5
out of
5
rating by Dinae Ralston
"I was able to save hundreds of dollars when working with Jasmine at Ashley Duran - State Farm."
We responded:
"Thank you Dinae! We sure appreciate the feedback. Jasmine always does the best job making sure she can save our customers money! Thanks again for the review "