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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Crystal Rivera

Crystal Rivera

December 31, 2024

5  out of  5
rating by Crystal Rivera
"Very helpful and professional, I've work with Ashley, Savannah, Jasmine and Amanda. All have been great! Mortgage, autos and personal items all insured. Thanks Ladies"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mike

December 3, 2024

1  out of  5
rating by Mike
"Avoid this branch. They provided inaccurate quotes and overcharged me, impacting my budget. Promises to apply the overcharge to my next bill were unfulfilled. They showed no concern for my financial situation. My messages to Ashley went unanswered, and I was denied a transfer to another agent. I had to call separately to get that done. Their customer service is lacking."
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aliyah martinez

December 1, 2024

5  out of  5
rating by aliyah martinez
"Trish is always so nice and very helpful! I appreciate the work they do."
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Candyce Jacobs

December 1, 2024

5  out of  5
rating by Candyce Jacobs
"Savannah was amazing at getting life insurance for myself and my family."
We responded:
"Thank you Candyce! Savannah is amazing at making sure she helps protect families!"
Profile photo of None

None

November 30, 2024

5  out of  5
rating by None
"Savanah A. Helped me and my family get the best coverage for our life insurance"
We responded:
"Thank you for taking the time to leave a review! Savannah is amazing! She loves to make sure families are protected!"
Profile photo of DEBRA CANDELARIA

DEBRA CANDELARIA

November 30, 2024

5  out of  5
rating by DEBRA CANDELARIA
"Excellent customer service"
We responded:
"Thank you Debra! We appreciate you taking the time to leave us a 5 star review!"
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Median Caster

November 30, 2024

5  out of  5
rating by Median Caster
"I've had my insurance with Ashley(State Farm) for the last four years, and I couldn’t be more satisfied. Not only are my home, car, and life insurance bundled at an affordable rate that stays the same every month, but Ashley also goes above and beyond by giving back to the community through sponsorships with local little leagues. Her referral program is excellent, and her staff is always friendly and helpful. Jasmine is always there to assist with any questions, and Ian is great at making sure I stay on top of upcoming payments. I truly couldn't imagine having insurance anywhere else!"
We responded:
"Median, thank you for taking the time to leave us a review. We love hearing about the peace of mind you receive by having everything insured with us. We are proud to take care of you and your family! "
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Elizabeth Lyon-Pino

November 30, 2024

5  out of  5
rating by Elizabeth Lyon-Pino
"Ashley always goes above and beyond for my insurance needs. We get cars often and she is always there to make the insurance change happen."
We responded:
"Thank you so much Lisa for taking the time to leave a review! We are always here for your insurance needs!"
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Cynthia Duran

November 1, 2024

5  out of  5
rating by Cynthia Duran
"Ashley Duran is the best agent. Ashley and her team are always willing to help. They go the extra mile to help their customers."
We responded:
"Thank you Cynthia for taking the time to leave a review! We love helping your family every step of the way! "
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Destenee Alvarez

November 1, 2024

5  out of  5
rating by Destenee Alvarez
"The best agency by far! Thank you!!"
We responded:
"Thanks Destenee! We appreciate your business! "
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Brooke Darnell

November 1, 2024

5  out of  5
rating by Brooke Darnell
"Ashley and her team have incredible customer service! Highly recommend!"
We responded:
"Thank you Brooke! We appreciate you taking the time to leave a review! We love that we can protect your family even in another state! "
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Jaime Baca

October 2, 2024

5  out of  5
rating by Jaime Baca
"Ashley and Ian are great to work with!"
We responded:
" Thanks so much Jaime for taking the time to leave us a review! I agree, Ian is great to work with! We sure appreciate you!"
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Louie Duran

October 1, 2024

5  out of  5
rating by Louie Duran
"Great service and always willing to help. My family has all of our insurance here. PS we love the painting on your windows every month!"
We responded:
"Thank you Louie for taking the time to leave us a review! We are happy to serve you and your family! Glad you all like the windows! We think it’s a fun way to represent our office."
Profile photo of Kayla Castro

Kayla Castro

September 25, 2024

1  out of  5
rating by Kayla Castro
"Serious incompetence from staff. I had to request review of my life insurance policy 4 times after finding multiple mistakes to include incorrect spelling of my beneficiaries and dates of birth being mixed up repeatedly. After waiting almost a month for my new policy in the mail, I get a notice from State Farm that no change of beneficiary form was submitted and the policy increase wouldn’t take effect until I filled out this form and waited again for under-writing to approve it. State Farm was the one responsible for telling me which forms needed to be completed, and failed to be aware of their own companies documentation requirements. I’m always connected to a different representative in their office, which was disappointing considering I bought the insurance from Trish (apparently this is Ashley Durans mom), and she was the only competent person I ever seemed to have spoke with. Additionally, my insurance rates were insane and I recently switch to progressive and I’m literally paying half for the same coverage. I also switched to fidelity life insurance and I’m paying $10 more monthly for twice as much coverage than I had with State Farm. Summary: Just don’t use State Farm unless you like when people over charge and under-deliver."
We responded:
"Dear Kayla, Thank you for taking the time to leave your review and share your experience with us. We apologize for the inconvenience and frustration caused by the mistakes made regarding your life insurance policy. We understand how important it is for all details to be accurate, and we deeply regret the errors that occurred. We appreciate your feedback regarding the lack of consistency in connecting with different representatives. We strive to provide seamless customer service, and we apologize for any confusion caused by this. Regarding the issue with the change of beneficiary form, we apologize for the oversight on our part. We take full responsibility for this lapse in communication and understand the frustration it must have caused. We appreciate your loyalty to Trish, and we will make sure to pass on your compliments to her. We understand that her competence made a positive impact on your experience. Lastly, I would truly like to connect and see if there is anything we can do to help with what you have experienced. If you would like to speak with me directly, please let me know and I can call you. Sincerely, Ashley"
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Jason Griffey

September 24, 2024

5  out of  5
rating by Jason Griffey
"Great place for insurance and they treat you so nice."
We responded:
"Jason, thank you for the 5 star review! I have to agree it’s the greatest place for insurance! We are always here if you need us!"
Profile photo of Andrea Archibeque

Andrea Archibeque

September 24, 2024

5  out of  5
rating by Andrea Archibeque
"Ashley Duran and her team have been nothing but amazing! They helped my family select and begin life insurance coverage after we had our first son. Ashley visited with us and explained our options in detail. They’ve helped us along the way, adding on to our policies to include our other children as the years have passed. We appreciate them checking in on us every so often to review our coverage, going above and beyond every single time."
We responded:
"One of my favorite things is watching your family grow Andrea! Thank you for trusting us to protect you and your family and what matters most to you all! We look forward to continuing to provide you and your family with the service and peace of mind you deserve. "
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Joselin Rueda

September 5, 2024

5  out of  5
rating by Joselin Rueda
"Jasmine and Amanda are lovely here. They are very pleasant and help you right away."
We responded:
"Joselin, thank you for taking the time to leave us a review! Jasmine and Amanda truly work hard to make sure you are taken care of and have peace of mind with your insurance! "
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Crystal Chavez

August 29, 2024

1  out of  5
rating by Crystal Chavez
"Extremely nice ladies who work here. Very helpful and are saving me money now by switching over from Progressive. I have several policies with them including my business one! I highly recommend them. UPDATE: I have been with this office for a long time now. Got my bf to switch over to them as well from Progressive. They hired some new ppl especially the young guy and some other girl who's not the receptionist, well both are extremely RUDE and LAZY!! I was baffled as to how they treated us when we were trying to switch over our current policy to a new one bc we had purchased a new vehicle. The correct thing to do was for the owner to call us back and make things right. But Ashley didn't care. So I switched over to another office where we were treated way better!! Her loss. We had 6 policies in total and were going to add 2 more!"
We responded:
"Crystal, I am so sorry for the service that was provided. We never wanted you to feel this way and I truly apologize. Please give me a call if you can to talk about the situation. "
Profile photo of 새탕화성

새탕화성

August 27, 2024

5  out of  5
rating by 새탕화성
"Savannah helped me with my renters Insurance. She went through everything I needed to know and was very fast with setting it up. She was very helpful."
We responded:
"Thank you for taking the time to leave a review! Savannah does a great job explaining coverage. We appreciate you!"
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Emily Najera

August 24, 2024

5  out of  5
rating by Emily Najera
"Always great service. The ladies respond quickly and are always helpful! If your in the market for insurance, this you place!"
We responded:
"Thank you Emily! We sure appreciate you and love when we get to see your family. We will always take care of your insurance needs!"
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Meghan Garcia

August 23, 2024

5  out of  5
rating by Meghan Garcia
"Ashley Duran and her entire staff have been nothing but professional, friendly, and so incredibly helpful! I recommend Ashley to everyone who mentions they need insurance!! You won’t need to switch ever again!! Thank you Ashley!!!"
We responded:
"Thank you Meghan for taking the time to leave a review! We truly appreciate all the referrals and will happily make sure we cover all your insurance needs! "
Profile photo of Dehlila Benavides

Dehlila Benavides

August 23, 2024

5  out of  5
rating by Dehlila Benavides
"Great prices for insurance and excellent customer service. They made sure everything on our policy works best for our family! Would highly recommend"
We responded:
"Thank you Dehlila for trusting us to protect your family! We sure appreciate you all! Have a great day!"
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Jackie Decker

August 10, 2024

5  out of  5
rating by Jackie Decker
"Ashley Durans State Farm Agency is a great place to go! Prices were better than any I found. Trish was so helpful explaining everything to me. Highly recommend this agency!"
We responded:
"Jackie, thank you for taking the time to leave a review! Trish does such a great job of explaining coverage and giving you that peace of mind with your insurance! We appreciate you!"
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Shadiin Garcia

May 31, 2024

5  out of  5
rating by Shadiin Garcia
"Ashley Duran at State Farm is extremely responsive, helpful, and professional! I highly recommend her!"
We responded:
"Thank you so much for taking the time to leave a 5 star review! Shadiin, we are always available to assist. Thanks for being the best part of our agency "
Profile photo of Desirae Lopez-Chavez

Desirae Lopez-Chavez

April 22, 2024

5  out of  5
rating by Desirae Lopez-Chavez
"Trish, from Ashley Durans State Farm Agency is super resourceful and quick to respond. Trish has helped break down everything and helped with any other questions I have had. Super kind and helpful."
We responded:
"Trish is amazing and a huge asset to our team. I am so glad she helped you understand and break down your insurance. Thank you for being a valued customer!"